Refund Policy

Credit Card Security

Sites By Design uses the eWAY Payment Gateway for its online credit card transactions. All credit card transactions performed are using the eWAY gateway and are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Sites By Design or any outside party.
  • All transactions are performed under a 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Sites By Design (a trading name of Faith Computing Pty Ltd).

Our Refund Policy

If your payment for our hosting, web or marketing services has been made in error, we will happily provide a refund subject to any Applicable Law, provided that you:

  • Notify us within 7 days of the transaction;
  • Send us a copy of the receipt displaying the date and details of the transaction
  • Indicate the reason for wanting a refund.

Requests for refunds should be sent to us via the email address we emailed you from when setting up your account. You may also want to phone us on 1300 959 312 between 9 am and 5 pm weekdays.