Welcome To Customer Support!
We're here when you need us. From essential hosting help to premium care packages, we've got your website covered.
Need Support?
If you’re having issues or need assistance with your website or hosting:
Email Support
support@sitesbydesign.com.au
Support Hours
Monday–Friday 9am–5pm AEST
Standard Hosting Support
Every Sites By Design hosting account comes with fast, secure, and reliable support – perfect for those who just need the essentials.
- Fast & secure website hosting (Australian-based)
- Free SSL certificate (auto-renewing)
- Full access to cPanel for site & email management
- One-time email setup assistance
- Basic support for urgent hosting issues
Free with Hosting!
💡 This support level is included with your hosting account – no extra cost.
Premium Website Care Plan
For those who want peace of mind + priority support. Want to keep your website fast, secure, and up to date – without lifting a finger?
- Weekly WordPress, plugin & theme updates
- Daily server-level JetBackup backups
- Imunify360 security scans & malware protection
- Monthly maintenance & performance report
- Email support (48hr response window)
- Proactive monitoring & updates
$45 + GST per month
🛡️ Let us take care of the tech, so you can focus on your business.
Want to upgrade or learn more?
Contact us to talk more about it.
Submit a Support Request
For updates, fixes, or help with your website, submit a support request and we’ll be in touch.
Response Times:
Premium Care Clients
Within 1 business day (often same-day)
Standard Support
Within 2 business days
Resources
- FAQs – Quick answers to common questions
- How-To Videos – Learn to edit your site (Elementor & WordPress)