Last updated: November 2025
Sites By Design (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services.
We may collect the following types of personal information:
We collect personal information through various means, including:
Direct Interactions: When you fill out forms on our website, subscribe to our newsletters, or contact us via email or phone.
Automated Technologies: Through cookies and similar tracking technologies when you visit our website.
Third-Party Sources: From analytics providers like Google Analytics and advertising networks.
We collect and use your personal information for the following purposes:
We may disclose your personal information to:
We ensure that any third parties we engage are bound by confidentiality and privacy obligations consistent with this policy.
Some of our service providers may be located outside Australia. When we disclose your personal information overseas, we take reasonable steps to ensure that the recipient complies with the APPs or is subject to laws that offer similar protection.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details provided in Section 12. We will respond to your request within a reasonable timeframe.
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. Cookies are small data files stored on your device. We use them to:
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
Where practicable, you have the option to interact with us anonymously or using a pseudonym. However, in some cases, we may not be able to provide certain services without your personal information.
If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
12.1
We may use Artificial Intelligence (“AI”) technologies to assist in delivering our services and operating our business. This may include helping draft or refine written content, analyse website performance, generate design concepts, support search engine optimisation activities, or improve internal workflows and customer experience.
12.2
Where reasonably practicable, we aim to minimise the amount of personal information entered into AI systems. We take steps to use anonymised or de-identified data wherever possible and avoid intentionally submitting sensitive personal information to AI tools that may retain or store inputs. However, you acknowledge that in some cases limited personal information may be processed by third-party AI service providers.
12.3
Some AI tools or related technologies we use may be operated by third-party service providers located outside Australia. As a result, your personal information may be disclosed overseas in connection with the use of these services. By engaging with our website and services, you consent to this overseas disclosure, subject to the safeguards outlined in Section 6 of this policy.
12.4
While we take reasonable steps to select reputable AI service providers and implement privacy-conscious practices, we cannot guarantee that any third-party AI provider will not retain, log, or further process information entered into their systems. To the fullest extent permitted by law, we are not responsible for any unauthorised access, use, or disclosure of personal information by those third-party AI providers.
12.5
You agree not to provide us with personal information for the purpose of AI processing if you are legally or contractually prohibited from disclosing it, or if the information is of a sensitive nature (such as financial, health, or government-identifier data), unless you have the lawful authority to do so and you have informed us in advance so that we can take appropriate precautions or decline to use AI in relation to that material.
12.6
AI-assisted outputs may occasionally be inaccurate, incomplete, or outdated. Any summaries, insights, or recommendations generated with the assistance of AI are provided as general information only and should not be relied upon as a substitute for your own judgment or for independent professional advice. You remain responsible for reviewing and validating any AI-assisted content before acting upon or publishing it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the revised “Last updated” date.
