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Privacy Policy

Last updated: 8th July 2025

1. Introduction

Sites By Design (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.
  • Business Information: Company name, website URL, and industry details.
  • Technical Information: IP address, browser type, operating system, and device information.
  • Usage Data: Pages visited, time spent on pages, and other analytical data.
  • Marketing Preferences: Information about your preferences for receiving marketing communications.

3. How We Collect Personal Information

We collect personal information through various means, including:

Direct Interactions: When you fill out forms on our website, subscribe to our newsletters, or contact us via email or phone.

Automated Technologies: Through cookies and similar tracking technologies when you visit our website.

Third-Party Sources: From analytics providers like Google Analytics and advertising networks.

4. Purpose of Collecting Personal Information

We collect and use your personal information for the following purposes:

  • To provide and manage our web design, hosting, and marketing services.
  • To communicate with you regarding your inquiries or service requests.
  • To send you marketing communications, where you have consented.
  • To improve our website, services, and customer experience.
  • To comply with legal obligations and protect our legal rights.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Service Providers: Third-party vendors who assist us in operating our business, such as hosting providers, email marketing services, and analytics tools.
  • Legal Obligations: Law enforcement agencies, regulators, or other parties as required by law.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

We ensure that any third parties we engage are bound by confidentiality and privacy obligations consistent with this policy.

6. Cross-Border Disclosure

Some of our service providers may be located outside Australia. When we disclose your personal information overseas, we take reasonable steps to ensure that the recipient complies with the APPs or is subject to laws that offer similar protection.

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

  • Implementing secure servers and encryption protocols.
  • Restricting access to personal information to authorised personnel.
  • Regularly reviewing our security practices.

8. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details provided in Section 12. We will respond to your request within a reasonable timeframe.

9. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. Cookies are small data files stored on your device. We use them to:

  • Remember your preferences and settings.
  • Understand how you use our website.
  • Provide targeted advertising.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

10. Anonymity and Pseudonymity

Where practicable, you have the option to interact with us anonymously or using a pseudonym. However, in some cases, we may not be able to provide certain services without your personal information.

11. Complaints and Inquiries

If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the revised “Last updated” date.